Contact/Help

Please email toastedjewelryco@gmail.com for any inquiries.

Visit our studio shop at 1010 Fair Ave Suite G Santa Cruz, CA

Shop Hours:

Monday & Tuesday: Closed

Wednesday, Thursday, Sunday: 11-6pm

Friday & Saturday: 11-7pm

ATTN: Shop is closed everyday from 2:30-3pm for lunch.

 

 

SHIPPING AND PROCESSING TIME

The time we need to prepare an order for shipping varies. All items are custom, handmade with complete care and made-to-order. Please allow 3-5 business days for production time. Some pieces are faster than others so if you have a question about a particular piece, please feel free to email us!

Ground
$5 flat rate Domestic

$15 International

 

RETURNS AND EXCHANGES

We work very hard on each and every order to ensure that it is perfect. However, if you are not satisfied with your purchase, please email us with an explanation as to why you would like return or exchange your item. For online orders, contact us within 5 days of delivery. For in store purchases, please return or exchange within 10 days. All returns and exchanges are up to our discretion. A restocking fee may apply for online orders only.

All returnable items must be shipped back within 7 business days of return confirmation.

 

JEWELRY CARE

We use high quality 14k Gold Filled, 14k Rose Gold Filled, Gold Plated, and Sterling Silver materials for all items (see each individual piece description for exact details, every piece is different). We have spent a lot of time sourcing the best materials so we don’t anticipate you having to clean your jewelry often. However, if cleaning is desired, we recommend cleaning your jewelry with some jewelry polish pads. These are available for purchase in the "Rings" section.

Curious about what these metals mean? Here are some helpful links below.

https://www.riogrande.com/content/protect-your-gold-filled-material-ht-jpg

https://en.wikipedia.org/wiki/Gold_plating

https://en.wikipedia.org/wiki/Sterling_silver