Contact/Help

Please email toastedjewelryco@gmail.com for any inquiries.

 

SHIPPING AND PROCESSING TIME

The time we need to prepare an order for shipping varies. All items are custom, handmade with complete care and made-to-order. Please allow 3-5 business days for production time. Some pieces are faster than others so if you have a question about a particular piece, please feel free to email us!

Ground
$5 flat rate Domestic

$15 International

 

RETURNS AND EXCHANGES

We work very hard on each and every order to ensure that it is perfect. However, if you are not satisfied with your purchase, please email us with an explanation as to why you would like return or exchange your item. Just contact us within: 5 days of delivery. All returns and exchanges are up to our discretion as we evaluate each unique situation on a case by case basis.

For rings, bangles or any piece requiring a size selection, please make sure you are ordering your correct size as we will not accept returns or exchanges for these items or wrong size orders. We hope you understand this as these pieces are hand made to order special for every order.

Ship items back to us within: 10 days of delivery

 

JEWELRY CARE

We use high quality 14k Gold Filled, 14k Rose Gold Filled, Gold Plated, and Sterling Silver materials for all items (see each individual piece description for exact details, every piece is different). We have spent a lot of time sourcing the best materials so we don’t anticipate you having to clean your jewelry often. However, if cleaning is desired, we recommend cleaning your jewelry with some jewelry polish pads. These are available for purchase in the "Rings" section.

Curious about what these metals mean? Here are some helpful links below.

https://www.riogrande.com/content/protect-your-gold-filled-material-ht-jpg

https://en.wikipedia.org/wiki/Gold_plating

https://en.wikipedia.org/wiki/Sterling_silver